Terms of Service Q&A Welcome to WindWoman.com! Below you’ll find answers to common questions about our Terms of Service. Please review them carefully before making a purchase or using our site.
General Questions Q1: What does WindWoman.com offer? We offer two main types of products: Digital Content: Downloadable stories, including fanfiction and original fiction, available through Patreon. Physical Products: Handmade merchandise inspired by Montana’s life and creativity.
Purchases and Payments Q2: How do I access digital or physical products? Digital Content: Stories are exclusively available for download through our Patreon page. Supporters gain first access to new releases, plus the ability to download them in PDF format. Physical Products: Browse our site, add items to your cart, and complete checkout. Payments are securely processed through a trusted third-party provider. Q3: Can I get a refund for my purchase? Digital Content: All digital story downloads are final and non-refundable due to the nature of downloadable files. Physical Products: Refunds or exchanges for physical items are handled on a case-by-case basis. If there’s an issue with your purchase, contact us within 7 days of receiving your order.
Digital Content Q4: What am I allowed to do with the digital stories I download from Patreon? Stories are for personal use only. Sharing, redistributing, or modifying the content in any form is strictly prohibited. Q5: Can I share the digital stories I download with others? No. Sharing downloaded stories, whether digitally or physically, is not allowed. This includes posting them online or sharing them with others. Q6: What happens if I share or misuse digital content? Sharing or misusing content violates our Terms of Service. Your access to digital downloads may be revoked, and legal action may be pursued if necessary.
Physical Products Q7: What types of physical products are available? We offer a variety of handmade items, crafted with care and inspired by Montana life. Q8: How long will it take for my physical order to arrive? Shipping times depend on your location and chosen shipping method. Most orders are processed within 3-5 business days and shipped promptly. You’ll receive tracking information once your order is shipped. Custom or made-to-order items may take longer; please contact us for specific timeframes. Q9: Can I return or exchange physical products? If your item arrives damaged or incorrect, contact us within 7 days of receiving it. We’ll work to resolve the issue through a refund or replacement. Custom or handmade items may not be eligible for return unless defective.
Account and Website Use Q10: Do I need an account to purchase physical products? Yes, creating an account is required to manage orders and track your purchases. Q11: How do you protect my account and personal information? We take your privacy seriously. Your account details and payment information are securely processed, and we never share your data with third parties.
Shipping and Delivery Q12: Do you ship internationally? Currently, we only ship to the USA and Canada. Q13: What should I do if my package is lost or delayed? If your package is delayed or lost, contact us, and we’ll work with the shipping provider to resolve the issue. Please allow for reasonable delays during peak seasons or unforeseen circumstances.
User Rights and Responsibilities Q14: What should I do if I want my data removed from your system? You can request to have your data removed by contacting us at info@windwoman.com. We will process your request promptly unless required to retain certain information for legal or administrative reasons. Q15: Can I request a copy of my personal data? Yes, you may request a copy of the data we hold about you, including purchase history and account details. Contact us at info@windwoman.com to initiate the request.
